Accessibility Statement
Our commitment to making this service accessible to everyone
Last Updated: December 22, 2024
Our Commitment
The American Samoa Government is committed to ensuring digital accessibility for all users, including people with disabilities. We continually work to improve the accessibility and usability of the American Samoa Digital Arrival Card (ASDAC) system to ensure that all travelers can complete their declarations independently and efficiently.
Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines are developed by the World Wide Web Consortium (W3C) and are the internationally recognized standard for web accessibility.
Our efforts are guided by Section 508 of the Rehabilitation Act, which requires federal agencies and organizations receiving federal funding to make their electronic and information technology accessible to people with disabilities.
Accessibility Features
This website includes the following accessibility features:
Navigation and Structure
- Consistent navigation throughout the site
- Clear page structure with proper heading hierarchy
- Skip-to-content links for keyboard users
- Breadcrumb navigation for multi-step forms
- Logical tab order for form elements
Visual Design
- Sufficient color contrast ratios (minimum 4.5:1 for text)
- Text can be resized up to 200% without loss of functionality
- Content does not rely on color alone to convey information
- Focus indicators for interactive elements
- Responsive design that adapts to different screen sizes
Forms and Inputs
- Clear labels associated with all form fields
- Error messages that identify the specific problem
- Instructions provided before form fields that require specific formats
- Required fields clearly indicated
- Form validation that does not rely solely on color
Assistive Technology Support
- Compatible with screen readers (NVDA, JAWS, VoiceOver)
- ARIA landmarks and labels where appropriate
- Alternative text for meaningful images
- Keyboard accessible navigation and form controls
Keyboard Navigation
All functionality on this website is accessible using a keyboard. Common keyboard shortcuts include:
Tab- Move to the next interactive elementShift + Tab- Move to the previous interactive elementEnter- Activate links and buttonsSpace- Activate buttons and toggle checkboxesArrow Keys- Navigate within menus and select optionsEscape- Close dialogs and menus
Browser Compatibility
This website is designed to work with modern web browsers and their built-in accessibility features. For the best experience, we recommend using the latest versions of:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
We also support the accessibility features built into mobile operating systems, including iOS VoiceOver and Android TalkBack.
Language Support
This website is available in English and Samoan (Gagana Sāmoa). You can switch between languages using the language selector in the footer. Both language versions maintain the same accessibility features.
Alternative Formats
If you need information in an alternative format, please contact us. We can provide:
- Large print documents
- Information in plain language
- Assistance completing your declaration by phone
- In-person assistance at the Immigration Office
Known Limitations
While we strive for full accessibility, some areas may have limitations:
- QR Codes: The e-Declaration QR code is a visual element. The confirmation number is provided as accessible text as an alternative.
- PDF Documents: Some downloadable documents may have limited accessibility. Contact us for accessible alternatives.
- Third-Party Content: External links may lead to sites with different accessibility standards.
We are actively working to address these limitations and welcome your feedback.
Feedback and Assistance
We welcome your feedback on the accessibility of this website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:
American Samoa Immigration Office
Port Administration of American Samoa
Pago Pago, AS 96799
Phone: +1 (684) XXX-XXXX
Email: example@email.com
When contacting us about accessibility issues, please include:
- The web page URL where you encountered the issue
- A description of the problem
- The assistive technology you were using (if applicable)
- Your preferred method of contact
Need Help Completing Your Declaration?
If you require assistance completing your traveler declaration due to a disability or for any other reason, the following options are available:
Phone Assistance
Call +1 (684) XXX-XXXX during business hours (Mon-Fri, 8am-5pm SST) for guided assistance completing your declaration.
In-Person Assistance
Visit the Immigration Office at the Port Administration in Pago Pago for in-person help with your declaration.
On-Arrival Assistance
Assistance is available at the airport and seaport upon arrival in American Samoa for travelers who were unable to complete their declaration online.
Email Support
Email example@email.com for assistance. Response time is typically within 24-48 hours.
Continuous Improvement
Accessibility is an ongoing effort. We regularly review and test our website to identify and fix accessibility issues. We are committed to making continuous improvements to ensure this service is accessible to all users. Your feedback helps us prioritize these improvements.
